Sizi99 Terms and Conditions — The Official Guide for All Members

1 Acceptance of Terms and Conditions

Welcome to sizi99, an online casino platform accessible through our official website. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and sizi99 ("Platform", "We", or "sizi99").

By accessing, registering for, or using any part of the sizi99 platform — including the website, mobile app, and all related services — you are deemed to have read, understood, and fully agreed to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which also form part of this overall agreement.

2 Membership Eligibility

To register and use the sizi99 platform, you must meet all of the following requirements without exception:

• Age 18 years and above or have reached the legal age of majority in your jurisdiction, whichever is higher.
• Not listed on any self-exclusion or gambling ban list maintained by any relevant authority.
• Registering solely on your own behalf and not on behalf of any third party.
• Has not previously had an account closed by sizi99 for fraud or a breach of terms.
• Ensuring that your use of this platform is lawful in your jurisdiction.

Sizi99 reserves the right to request proof of identity and age at any time as part of our KYC (Know Your Customer) verification process, which is a platform compliance requirement. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

3 Account Registration and Management

Each user is only permitted to hold one (1) active account on the sizi99 platform. Holding multiple accounts is a serious violation of our terms and may result in the closure of all related accounts and forfeiture of any remaining funds.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and active email address. False or misleading information provided during registration constitutes a breach of these terms and may result in the forfeiture of winnings and account closure.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring no other party accesses your account without authorisation.
• Notifying sizi99 immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

Sizi99 shall not be held liable for any losses arising from the use of your account by a third party due to your own negligence in maintaining your account security.

4 Deposit and Withdrawal of Funds

Sizi99 supports a wide range of payment methods popular in Malaysia, including DuitNow, FPX, local bank transfers, Touch 'n Go eWallet, and Boost. All financial transactions on our platform are processed through secure channels encrypted to 256-bit SSL standards.

Deposit Policy:

• The minimum deposit amount is RM10 per transaction.
• Deposits are typically processed within 3 minutes or less after payment confirmation is received.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted.

Withdrawal Policy:

• Withdrawal requests are processed within 15 minutes to 2 hours, depending on the payment method and time of request.
• Prior to processing the first withdrawal, sizi99 reserves the right to request full identity verification (KYC) from the member.
• All withdrawals will only be credited to the bank account or digital wallet registered under the name of the sizi99 account holder.
• Withdrawal requests submitted after bonus wagering requirements are met will be processed in the order they are received.

5 Bonus and Promotions

Sizi99 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spin bonuses, and a VIP programme. Each bonus is subject to wagering requirements and specific terms that will be stated on the relevant promotions page.

General bonus terms applicable to all sizi99 promotions:

• Each bonus may only be claimed once per member, per household, or per shared IP address, unless otherwise stated.
• Bonuses cannot be directly converted to cash unless the specified wagering requirements have been fully met.
• Sizi99 reserves the right to void bonuses and associated wins if there is evidence of bonus abuse or fraud.
• Bonus wagering requirements must be fulfilled within the specified time period. Expired bonuses will be automatically forfeited.
• Using two or more accounts to claim bonuses is prohibited and will result in the closure of all associated accounts.

6 Game Rules

All games available on the sizi99 platform are provided by licensed game providers and use independently certified Random Number Generators (RNG) to ensure the fairness and transparency of every game outcome.

By playing at sizi99, you acknowledge and agree that:

• The results of all games are random and cannot be manipulated by any party, including sizi99 itself.
• In the event of a technical disruption or software error during gameplay, sizi99 reserves the right to void the affected round and refund the bet.
• Bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• Any winnings resulting from a technical error or system malfunction will be deemed void and will not be paid out.
• The minimum and maximum bet limits for each game are as stated in the respective game interface.

Sizi99 uses active monitoring software to detect unusual betting patterns or any attempts to exploit our systems. Any suspected fraudulent activity will be investigated and may result in account suspension.

7 Prohibited User Conduct

Use of the sizi99 platform is subject to a standard of conduct that all members must observe at all times. The following activities are strictly prohibited:

• Using automation software, bots, scripts, or any technology designed to automate gameplay or interactions with the platform.
• Any form of collusion or cooperation between players to exploit Live Casino games or any other games.
• Attempting to hack, breach, or disrupt the sizi99 technical infrastructure.
• Using stolen or unauthorized credit card or bank account information to make deposits.
• Money laundering or any other illegal financial activity conducted through the sizi99 platform.
• Making fraudulent chargeback claims after using the deposited funds for gameplay.
• Spreading false or misleading information about sizi99 on any public platform.

Any breach of the above prohibitions will result in immediate account closure, forfeiture of all fund balances, and legal action where necessary.

8 Data Privacy and Security

Sizi99 takes seriously our responsibility to protect every member's personal data. All information you provide to us is collected, stored, and processed in accordance with our detailed Privacy Policy, which forms part of these terms.

In summary, sizi99 is committed to:

• Encrypting all sensitive data using industry-standard 256-bit SSL.
• Not selling, renting, or disclosing your personal information to third parties without your consent, except as required by law.
• Using your data solely for platform operations, identity verification, fraud prevention, and related communication purposes.
• Granting you the right to access, update, and request the deletion of your personal data in accordance with applicable legal provisions.

For more information on how we handle your data, please refer to Privacy Policy in full.

9 Account Closure and Suspension

Sizi99 reserves the right to suspend or close any member account at any time without prior notice if there is evidence or reasonable suspicion of:

• Any breach of any provision of these Terms and Conditions.
• Fraud, identity theft, or any other unlawful activity.
• Abuse of the bonus or promotions system.
• Requests from competent authorities or law enforcement agencies.

Members may also request voluntary account closure at any time by contacting our support team. Any valid remaining funds will be returned to the original payment method within a reasonable timeframe, subject to any necessary investigations.

In the event of account suspension due to an investigation, access to funds will be withheld until the investigation is concluded. sizi99 will endeavour to resolve all investigations within 14 business days.

10 Disclaimer and Limitation of Liability

The sizi99 platform is provided on an "as-is" basis without any express or implied warranties, except as specifically stated in these terms. sizi99 does not guarantee that the platform will operate without interruption, though we strive to maintain the highest possible uptime.

Sizi99 is not responsible for:

• Losses incurred due to technical disruptions, internet failures, or factors beyond our control.
• Unfavourable game outcomes, as all games involve risk and elements of chance.
• Losses or damages arising from the use of information on our platform for purposes other than those intended.
• Actions or omissions by third parties, including game providers, payment processors, and other service providers.

11 Amendments to Terms and Conditions

Sizi99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this platform.

For material or significant amendments, sizi99 will endeavour to notify members via email or in-account notification with a minimum of 7 days' notice before the changes take effect. However, it remains your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the sizi99 platform after any amendments are published constitutes acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the sizi99 platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (response within 24 hours)
• Telegram: Official sizi99 support channels (check our official Telegram account)

For formal complaints relating to account or financial disputes, please contact us by email including your account number, details of the issue, and any relevant supporting evidence. All complaints will be reviewed and responded to within 3–5 business days.